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Questions
Answers
1. Joining, Billing & Cancelling

I can't join online with my credit card Can I join without using a credit card? I've lost my Username/Password or I want to review my subscription/membership I want to cancel my recurring membership I have contacted your Technical Support a number of times but am getting no reply to my emails? I have just joined the site and can't get into the members area?

1.1. I can't join online with my credit card

Check you have filled out your details correctly or try using a different card if possible. We are not involved with any aspect of the credit card transaction process, therefore you will need to contact our online designated E-ticket Supplier and Access Management Provider CCBill. If none of these options resolve your query please contact our Technical Support team at support@clubdomcash.com

1.2. Can I join without using a credit card?

Yes, you can use your debit card or get a prepaid card from your favorite convenient store and use that.

1.3. I've lost my Username/Password or I want to review my subscription/membership

All usernames and passwords are handled by CCBill support, please visit the CCBill Support site at: CCBill Support If your still having issues with your query please contact our Technical Support team at support@clubdomcash.com

1.4. I want to cancel my recurring membership

For swift and easy cancellation process, please chose a link below, depending on your Access Management Provider: CCBill Customers click here and follow the simple instructions: CCBill Support

1.5. I have contacted your Technical Support a number of times but am getting no reply to my emails?

Technical support & membership related questions will always be replied to. We pride ourselves on our polite, speedy and helpful support service. Many times when we reply to members our messages are bounced back to us because of Spam filters or blocked email addresses. If you are continually receiving no response from us please check our mails can get through to you. Configure any Spam or Adult Filters etc. to let emails through and ensure that our emails do not land in your junk folder.

1.6. I have just joined the site and can't get into the members area?

To enter the members area you must type your username and password into a box that will appear when you click on the members button on the navigation bar. The number 1 issue with failed logins is simply not entering the username and password exactly as they are sent to you. Remember that both username and password are case-sensitive! That "username" is not the same as "UserName" and that you must use include all special characters listed (including, for example, "/"s at the end - or anywhere else). We recommend you copy and paste your details from the signup confirmation email into the relevant login form, and tick the "save my password" box.

2. Video Embed Plugin Error

Please download this plugin and use Internet Explorer Silverlight

3. Pirated Video Found

Please submit all websites that contain our videos to: dmca@clubdomcash.com and it'll be submitted to our legal department.

4. Appearing in ClubDom Videos

We get many applications for slaves, if you are not a current or past member of the website we will not consider your application, so please do NOT apply. Please include ALL the information requested below and a copy of your English Mansion MEMBERSHIP ID past or present or we will not be able to consider your application. Male submissives, slaves, TVs, sissies, fetishists, masochists etc. interested in appearing in EM movies must send us a detailed email listing your preferences, experiences, type of movie plots in which you would want to appear and any absolute limits. You also need to state where you are based, country and city, whether you drive, when you are available and how we can contact you. We are mainly looking for slaves that can show their faces and so please send a link to a photo or your https://fetlife.com/ profile along with your measurements and website membership ID. If your mail does not contain all the above information YOU WILL NOT BE CONSIDERED. Though not needed initially if you do work with us we will need a mobile number to contact you on before the shoot. Please note we will keep your details on file and only contact you when/if we have a suitable shoot. We apologize that we can’t reply to your enquiry, but due to the number of emails we receive this is currently not possible. Please fill out this form: http://www.clubdom.com/support_form/support_form.htm